Privacy
Privacy Policy
How we handle the information you share when you shop, contact us, or join the Radiant & Real Journal.
Information we collect
- Order information you provide at checkout, such as name, shipping address, and contact details.
- Payment information, which is processed by Shopify. We never see or store your full card details.
- Your email address if you choose to join the Radiant & Real Journal, along with where you signed up, the time of signup, and the page URL where you signed up.
- The details you provide when you send us a message through our contact form.
How we use it
- To process, ship, and support your order.
- To answer your questions when you contact us.
- To send Journal marketing emails when you sign up. You can unsubscribe using the link in any marketing email.
Journal emails and Klaviyo
When you submit your email through a Journal signup form or popup, your email address and signup details are sent to Klaviyo, our email marketing provider. Klaviyo uses this information to manage your subscription and send Radiant & Real marketing emails. Signing up for the Journal is separate from your choice about analytics cookies.
You can stop receiving Journal emails at any time by using the unsubscribe link in an email. Closing the signup popup or declining analytics cookies does not subscribe you to the Journal.
Cookies and analytics
Essential browser storage supports your bag and checkout. If you accept analytics cookies, we use Google Analytics to understand page visits and shopping activity so we can improve the site. We do not send your name, email address, or payment information in these analytics events. If you decline, Google Analytics does not load on this storefront. Your analytics choice is also passed to Shopify for checkout.
Processors we rely on
Our store, checkout, and payments run on Shopify. Shopify processes order and payment data on our behalf under its own privacy terms.
Klaviyo processes Journal email signups and marketing emails. Google Analytics processes site analytics only when you accept analytics cookies.
Your rights
You may request access to, correction of, or deletion of the personal information we hold about you. Contact us and we will respond.